Refund policy

1. Return and Refund Policy

At Eyedra Tower, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process.

Eligibility for Returns

  • Products must be returned within 30 days of the delivery date.

  • Items must be unused, unopened, and in their original packaging.

  • Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items
The following items cannot be returned:

  • Opened or used products.

  • Items marked as final sale or clearance.

  • Gift cards.

How to Initiate a Return

  • Contact our customer support team at help.eyedratower@gmail.com with your order details.

  • Once your return request is approved, you will receive a return authorization and instructions on how to ship your item back.

  • Customers are responsible for return shipping costs unless the product was defective or incorrect.

Refund Process

  • Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at help.eyedratower@gmail.com. We will arrange for a replacement or refund at no additional cost.

Contact Us
For any questions or assistance regarding returns and refunds, please reach out to us:
Email: help.eyedratower@gmail.com